San Diego Real Estate, Rancho Bernardo Poway homes, George Cooke

Testimonials and Quality Service Certification

Client Testimonials: See what my clients are saying...

Every person's dream is to own their own house and so was ours... and this is a reality now. We are proud owners of a house that we really wanted... But there is one person without whom this wouldn't have been possible...our Realtor George Cooke. We met George three months back after seeing places with another realtor. Instantly we could feel the difference.... George was quick, organized, knowledgeable, and proactive. Our previous realtor took a day to show 8 houses and George would finish the same in 2 hours. Even before we went to the place George would provide us with an information booklet which told us the order we will be visiting and a comparative price list of the area. He would proactively call the sellers and ensured no time is wasted in seeing the places. Putting an offer with our previous realtor took us days but with George it was put in within an hour. You say you like a place and there you go, your offer would be ready. He would refer us to his contacts who were as efficient and quick as him. And we have never regretted any person whom he has referred. In a market where the houses are selling like hot cakes you need people like George to make things happen. Finally we liked three houses by the month of March and told him our most wanted choice and George got us that one. He followed up and kept in touch with the other realtor and made it happen... we got a great deal on our dream home and all thanks to him. We don't have words to express what you did for us George. We really want to thank you... Thanks, (Dinesh & Shuchi)	These happy buyers were just handed the keys to their new home

Case Study: Successfully Buying a Bank Owned Income Property (In my client's own words, December 2008) "This past summer as the stock market became more volatile we started looking somewhere else to invest our money. I have a habit of looking at home prices and noticed a number of bank owned properties priced really low that I thought we could purchase and actually generate positive cash flow on. Without a realtor I started calling around on my own and hit a number of dead ends until I happened to call George Cooke. George was able to answer the many questions we had about bank owned properties and took the time to show us a number of comparable properties so we could make the most informed decision on our purchase. We settled on a two bedroom property in a central location of City of San Diego that was on the market for an unbelievably low price. The cosmetic condition of the property was horrible but the building and internal structure, walls, plumbing and electrical were all in good condition. "We placed an offer with the bank for the property and were faced with a number of issues because of the property being bank owned. Once again our realtor George did a great job of working with all parties to resolve the issues and move the deal forward. We also received excellent service from our loan broker, David Pace, at Liberty National Lending who I have worked with on other purchases and he really pulled through for us at a time where investment loans are difficult to come by. "We closed on the property in October and after a good deal of work on fixing the cosmetic issues we were able to rent it out only days after I placed the ad in the paper. "We found that the purchase of a bank owned property to be a great investment but it definitely has its challenges during the purchase transaction. It was essential to have a knowledgeable realtor and loan broker on our side to make it happen." (The Tanos)	the front of the condo complex the kitchen "before" the kitchen "after"


"George was great!" (The Brady Bunch)

"I have to say that we were ecstatic with both the service from George and the results of his endeavors. We had to sell an older house in a terrible market, but George's marketing machine and local Rancho Bernardo knowledge kicked our exposure up to another level and really helped to bring in enough traffic. Together we managed to sell the house within 30 days and at a very good price." (Martin and Kham Longstaff)

"Dear George, It has been now a bit over a month since we moved into our new home. I think describing in a short note everything you have done for us during our home search would be hard to do. We believe we have found the best Realtor in San Diego. Considering the situation with the mortgage industry in the last few months and having to deal with suddenly more stringent lending practices, we attribute a great deal of our success in purchasing of our home to George Cooke. You were patient, available, and ready to provide service beyond the scope of a realtor’s duties. Like the day when you offered to drive us to the Escrow Company in Orange County to be able to close escrow sooner or when we were moving out and you gave us a helping hand again with moving, but most of all the day when you said confidently; “we will close” even in these stringent lending times. We were able to buy a foreclosure at a great value and we absolutely enjoy living in this house. Thank you for your service and we wish you great success in your future work as a Realtor!" Sincerely yours, (Isabelle & Stayko Tcholakov)	A special thank you from George to Bernardo Moving and Storage for their extraordinary customer service.

"I am writing this in appreciation of the best Realtor I have ever worked with (George Cooke). My situation required that I find a home to purchase in a short amount of time. Funds were limited and I could not rent a place that would deplete my home purchase fund. I had searched on my own for something like a foreclosure that would allow a quick move in. I was very confused at what I saw on the Web and was stressing out. I walked into Coldwell Banker on a Saturday morning to get help. That was the best thing I could have done. I met George and we proceeded to define what I wanted and what was available. George pulled up 300+ homes on his computer and explained what the codes meant for different types of foreclosure. We narrowed the homes down to 50. After narrowing down my minimum requirements he said he knew a place very close that I might be interested in. We went and looked at the home and bingo, it was perfect. We put in my bid that afternoon. We got the home in escrow and George was able to even speed up the Escrow closing. George was excellent in going over all the paper work on bidding and escrow. He left no rocks unturned. I knew what I was signing and got a lot of good advice on bidding and countering. He caught an error on the escrow papers that got me a $500.00 refund on my home warranty. George and Coldwell Banker are outstanding in their business. I would recommend them to anyone." Thanks George, (Dean Nelson)

"Dear George, We want to thank you for the lovely surprise gift. The photograph album is greatly appreciated and the picture will always be a reminder of our time at Oaks North. The woden box is a treasure to keep -- how clever and personal. Thank you! Our thanks go to you for a job well done. We couldn't have asked for a better Realtor. Thank you, thank you, thank you." (Duane and Audrey Birks) "Dear George, Once again many thanks for your excellent marketing job. It was a pleasure to work with you. (Chris Nelson)

"Dear George, Please excuse the tardiness of this note -- it doesn't diminish the gratitude we have for you. Thank you so very much for all you did to help us find our home. You went over the top in showing us every thing we threw at you and helped us have the beginnings of the respect you have for the Rancho Bernardo Community. Thank you also for the lovely house warming gift. Once we're settle we'd sure like for you to visit. You definitely will to touted as the go-to-man for Bernardo realty." (Paul and Gloria Mason)

"Dear George, Just a thank you again for taking such special care of Ellen and Clarence! They were just as delighted with you as I was. You are professional and compassionate ... it doesn't get much better that that!" (Paula Quint)

"We have known George for many years and trust in his abilities and knowledge. How can he improve? Just keep doing the same thing." (The Brenners)

"After interviewing George, we selected him because of his plan for selling our house, and his knowledge of the area. George was excellent. We couldn't have asked for a better agent. He was very easy to work with, and provided exceptional customer service. We have already recommended him to others." (Rafael and Jacquie Lopez)

"George was very helpful and made time to answer all our questions. He is very professional and looked out for us throughout the purchase process. Thanks George." (Rafael and Sonia Garcia)

"Dear George, You have been a blessing to Doris through all of the mess of selling her beautiful home and getting it ready. Thank you again." (Rita)

"We chose George because we knew him from our Neighborhood Watch Program, and we had first hand knowledge that he cares for his community. We wish we could have had George on both ends of buying and selling because he is professional, well informed, and superb in his duties." (Mark and Suzanne Johnson)

"George provided the best service I've ever worked with. As I'm 58 and in a modular home business, that's as great a compliment as I have to offer." (Don Geckle)

"George is the best!!! He was eager, willing and very able to help us find the house of our dreams. After searching for months on our own, George was able to help us find the house we wanted in just a few days! In fact, his schedule was very flexible and accomodating for all of our needs. George is a true testament to what "A great realtor should be", and he is undoubtedly a wonderful asset for anybody looking for a home or trying to sell one. We would recommend him to anyone." (James & Candace G.)

2009 and 2010 Winner

FIVE STAR: Best in Overall Satisfaction (SM)

As seen in San Diego Magazine (March, 2009 and 2010)

FIVE STAR: Best in Client Satisfaction Real Estate Agents (SM) Announced

San Diego, CA (March 10, 2009) - In the March 2009 issue of San Diego Magazine, the 2009 FIVE STAR: Best in Client Satisfaction Real Estate Agents (SM) are announced.

San Diego Magazine formed a partnership with Crescendo Business Services, an independent research firm, to identify the “best in client satisfaction” real estate agents serving the San Diego area. In August of 2008, Crescendo surveyed by mail and phone 20,500 San Diego area residents who had recently purchased homes and 9,000 subscribers of San Diego Magazine. An additional 250 surveys were sent to mortgage and title companies, who are often best able to judge a real estate agent’s technical skills and knowledge.

On the surveys, recipients were asked to evaluate only real estate agents whom they knew through personal experience. They were asked to evaluate them based upon nine criteria, including, customer service, integrity, market knowledge, communication, negotiation, closing preparation, finding the right home, marketing of the home and overall satisfaction.

By September, stacks of surveys had arrived and Crescendo began carefully scoring and screening each nominee with both the California State Real Estate Commission’s database to make certain that licenses were up to date and that no disciplinary actions were pending. Before finalizing the list, nominated agents were reviewed by a blue ribbon panel of local industry experts.

The panel consisted of realty company executives, professional and trade association officers and others directly involved in housing-related businesses. Although panelists’ comments were incorporated into the final score, safeguards were built into the review process to reduce the ability of panel members to influence the composition of the final list on the basis of company affiliation.

This year’s list of “FIVE STAR: Best in Client Satisfaction” real estate agents represents less than 3 percent of actively licensed real estate agents in the San Diego area. We hope this list serves as a referral network for the 370,000 readers of San Diego Magazine. Is this list exhaustive? Of course not. There are undoubtedly many other excellent real estate agents that are not on the list this year, but don’t be surprised to see them next year.

RESEARCH DECLARATIONS:

As with any research or recognition program, it is important that we provide you the following declarations:

· The 2009 FIVE STAR Real Estate Agents do not pay a fee to be included in the research or the final list of FIVE STAR: Best in Client Satisfaction Real Estate Agents.

· The overall evaluation score of a real estate agent reflects an average of all respondents and may not be representative of any one client’s evaluation.

· The FIVE STAR Award is not indicative of the real estate agents future performance.

· The inclusion of a real estate agent on the FIVE STAR Real Estate Agent list should not be construed as an endorsement of the real estate agent by Crescendo Business Services or San Diego Magazine.

· Working with a FIVE STAR Real Estate Agent or any real estate agent is no guarantee that the selected real estate agent will be awarded this accomplishment by Crescendo in the future.

· For more information on the FIVE STAR Award and the research/selection methodology, go to: www.fivestarprofessional.com/reresearch.

George Cooke is named to QSC's "Best in the Business 2007" Honor Roll

George Cooke's name is among those listed in QSC’s “Best in the Business 2007” Honor Roll, published in the September / October 2007 issue of The Real Estate Professional magazine.

Eligibility was based on a combination of three factors: Customer Satisfaction Rating, number of surveys sent and number of surveys returned during the period from January 2006 through June 2007.

"I am honored to receive this recognition, because it is the direct result of my clients' satisfaction with my service." (George Cooke, September 18, 2007).

You can click here to obtain a copy of the “Best in the Business 2007” honor roll.

For more information about Quality Service Certification, you can visit the consumer website at http://www.qualityservice.org/

"Being included in the “Best” list is a remarkable achievement. All of us at QSC are pleased to provide recognition to those members who offer the highest level of customer satisfaction in the industry."
(The Team at Quality Service Certification, Inc.)

Having completed the requirements to be Quality Service Certified®, I am committed to the delivery of exceptional customer service satisfaction as measured by on-going and independent Quality Service Assurance surveys.

Click here to look up my Client Satisfaction Rating.

Top 10 Reasons to Work With a QSC Quality Service Certified® Real Estate Professional

"Dear George, I am writing to express my personal congratulations on receiving the Quality Service Certified Best in the Business honor for 2007. You have distinguished yourself as a superior realtor, and I wanted to recognize you for your accomplishment. Your consistent achievements and success show your enthusiasm and passion for your profession. I am certain your hard work will continue to pay off in your future endeavors. Again, congratulations and best wishes for continues success!" (Brian Maienschein, 5th District Councilmember for the City of San Diego)

"Dear George, Linda Harbert told me you're already ahead of your production from last year. She also said you're very involved in the community. I just wanted to say thanks. Our company is a better place because you're on the team." (Marty Conrad)

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